Privacy Policy

Last Updated: July 2026

At DONK Energy (“DONK,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • IP address

  • Browser and device information

  • Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Respond to inquiries

  • Improve our website and products

  • Send order confirmations and shipping updates

  • Send promotional emails (only if you opt in)

  • Prevent fraud and protect our business

Payment Information

We do not store your complete payment information. Payments are securely processed through trusted third-party payment providers.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic

  • Enhance your shopping experience

  • You may disable cookies through your browser settings, though some website features may not function properly.

Email Marketing

If you subscribe to our newsletter, we may occasionally send:

  • Product announcements

  • Promotions

  • Special offers

  • Company updates

You may unsubscribe at any time using the link included in every email.

Sharing Your Information

We do not sell or rent your personal information. We may share limited information with trusted service providers who help us operate our business, such as payment processors, shipping providers, website hosting services, and analytics providers, when necessary.

These providers are only permitted to use your information to perform services on our behalf.

Data Security

While we use commercially reasonable safeguards to help protect your personal information, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information

  • Request corrections

  • Request deletion of your information

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us:

DONK Energy

Email: support@donkenergy.com

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