RETURN & REFUND POLICY
Last Updated: July 13, 2026
At DONK Energy, we want you to be satisfied with your purchase. If you experience an issue with your order, we’re here to help.
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Returns
Due to the nature of dietary supplements and consumable products, we do not accept returns of opened or used products for safety and quality reasons.
If your product arrives unopened and unused, you may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unopened and unused.
It must be in its original packaging.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the return is due to our error.
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Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Photos of the product and packaging (if applicable)
We’ll work quickly to replace the item or issue a refund if appropriate.
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Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
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Non-Refundable Items
The following items are not eligible for return or refund:
Opened or used products
Products damaged due to misuse
Gift cards (if applicable)
Clearance or final sale items (if applicable)
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Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has shipped, it cannot be canceled.
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Lost Packages
If your package is lost in transit, please contact us. We’ll work with the shipping carrier to investigate and determine the appropriate resolution.
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Contact Us
If you have questions about returns or refunds, please contact us:
DONK Energy
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