SHIPPING POLICY
Last Updated: July 13, 2026
Thank you for shopping with DONK Energy. We’re committed to getting your order to you as quickly and efficiently as possible.
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Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
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Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method you select.
Free U.S. shipping is available on orders of $35 or more.
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Estimated Delivery Times
Estimated delivery times are:
Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout (where offered)
Delivery times are estimates and are not guaranteed.
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Order Tracking
Once your order ships, you’ll receive an email containing tracking information so you can monitor your package’s progress.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
DONK Energy is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.
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Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We’ll work with the shipping carrier to help resolve the issue.
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Shipping Restrictions
Currently, DONK Energy ships within the United States.
We may expand shipping to additional locations in the future.
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Delays
Occasionally, shipping delays may occur due to circumstances beyond our control, including:
Severe weather
Carrier delays
Holidays
Natural disasters
Other unforeseen events
We appreciate your patience and understanding.
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Contact Us
If you have any questions regarding shipping, please contact us:
DONK Energy
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